Conditions of use of the e-shop
General conditions
The e-shop allows you to order valid and withdrawn standards, standard drafts, standard-like documents and other publications in the e-shop list (hereinafter “Standards”). The standards are available in electronic (PDF files) and/or paper format according to the information provided with each standard.
It is possible to order through the e-shop if you are a registered user of the e-shop (hereinafter “Customer”). At registration, the customer is obliged to submit true information. In case of any doubt, the Centre for Standardisation has the right to check the information provided and in the case of incorrect information to block the customer and/or the IP address(es) used by the customer in the e-shop.
The customers are obliged to use the e-shop for intended purposes and in good will. If the above-mentioned principle is breached, the Centre for Standardisation has the right to block the customer and/or the IP address(es) used by the customer in the e-shop.
Ordering
To order a standard, the requested standards should be placed in the cart and the order submitted. In order to add to the cart, the standard format and language must be selected. According to the availability of the standard, the options are presented in corresponding pull-down menus.
To submit an order, you must select the payment and delivery method. If the order includes documents in electronic format, it must be confirmed that the conditions of use of electronic standards are understood and adhered to. Before confirming an order, we ask you to examine the content of the order carefully. After confirming an order, it is no longer possible to make changes to the order.
It is possible to pay for standards by a transfer on the basis of an invoice, through the bank links of Swedbank, SEB, Sampo and Nordea bank and by Visa and MasterCard credit cards and by using PayPal. In the case of all payment methods, the invoice is automatically generated in the name of the person stated in the user account (or a company, if the address field includes information about a company). Please consider the invoice generated by the shopping cart to be the original invoice and use a printout thereof, if necessary. As a rule, the Centre for Standardisation will not submit a separate invoice for an order.
Performance of orders
If it has not been specified otherwise, the orders are performed after payment for the standards. The orders are generally performed within three working days. The performance time starts when the Centre for Standardisation receives payment or in case of bank link, credit card payments or PayPal payments, as of the day a confirmation of payment is received. The customer will be notified of the different stages of performing the order by e-mail and it is also possible to observe the performance of the order under the customer’s “My account” page.
Electronic standards are delivered to the customer by making them available for downloading under the customer’s “My account” page. If the order only includes electronic standards and the payment method is the bank link, a credit card or PayPal, the ordered electronic standards will be available immediately after the payment is confirmed. If a PDF document has not been previously prepared in case of some electronic standard, this fact will be notified when the standard is added to the cart and the order is submitted. In this case, the order is fulfilled when the electronic standard file is ready but not later than within three working days. In acquiring electronic standards, the customer must adhere to the conditions of use of electronic documents.
The paper documents will be sent to the customer according to the delivery method selected either through Eesti Post or if the customer chooses “I will come and pick up the ordered items myself ” as the delivery method, the standards ordered are transferred to the customer service of the Centre for Standardisation on Aru 10 Street. If you order a standard through Eesti Post, the time for fulfilling the order will include the delivery time of Eesti Post. The customer will be notified via e-mail about posting the standards or their availability at our customer service.
Settlement of disputes
The customer has the right to return the standard and get a refund (except transport costs) within 14 days beginning from the day the standard was delivered. The standards returned may not be used or damaged in any other way. The electronic standards ordered are not subject to refunding. An invoice of an electronic document can be revoked within 14 days if the document has not been downloaded from the customer’s “My account” page within this period.
If the acquired standard has defects, the customer has the right to submit a complaint to the Centre for Standardisation advisably within three days but not later than within two years from the date of delivery of the standard. The complaint must be submitted immediately but not later than within two months of discovering the defect. In order to make it easier to solve later problems, the customer should definitely retain the purchase invoice, which proves that the standard was bought from the Centre for Standardisation. Without a document attesting sale, the Centre for Standardisation may leave the problem unsolved.
In case of a defective standard, the customer has the right to:
1. Initially request the standard to be amended or replaced with a correct standard;
2. Request lowering the purchase price or withdraw from the agreement in case:
- it is impossible to improve or replace the standard;
- improvement or replacement fails;
- the Centre for Standardisation has not removed the defect within a reasonable time;
- the improvement or replacement of the standard has caused unjustified inconvenience to the customer.
Complaints related to products or services purchased from the e-shop must be submitted by filling in a feedback form, by an e-mail to standard(at)evs.ee or at our customer service centre on Aru 10 St, Talllinn 10317, Estonia.
Further information: 605 5060, 605 5065; standard(at)evs.ee.
Conditions of use of the website
The information available on the website of the Centre for Standardisation has been prepared and created by the Centre for Standardisation and its right of use belong to the Estonian Centre for Standardisation. The information available on our website may be used for personal use or for acquiring information. If you wish to communicate the information on the website to others or in any other way than for personal use, please contact us.
Further information: 605 5066; info(at)evs.ee.