Standards can be ordered:
• from the E-shop
• by filling in an order form at the website
• by E-mail at standard(at)evs.ee
• by mail
• by filling in an order on-site at customer service
From the E-shop you can order all Estonian standards and valid ISO and IEC standards. You can order from the E-shop by using the search engine on our website. You will find the necessary standard through the search engine. The search can be performed according to the standard number as well as a keyword. We recommend you use keywords in English as many standards are available in English. The standards have a preview which shows the content of table, scope and normative references of the standards. The preview enables you to make sure a particular standard is right for you. When you find the right standard, select the language and format preferences, add the requested standard to the cart and submit the order. While ordering from the E-shop, read the terms of use of the E-shop first.
Use the website order form, if you cannot find the desired standard in our shopping cart.
The standards are available in paper or electronic format.
You will find information about the prices of standards under conditions of sale. For other standards, please ask for a price offer at the EVS customer service.
Payment
You can pay for orders submitted in the E-shop by a transfer (MTÜ Eesti Standardikeskus account number in Swedbank 22 101 444 7331, SWIFT: HABAEE2X,
IBAN: 162200 22 101 444 7331), through a bank link (Swedbank, SEB, Nordea, Sampo) or by Visa or MasterCard credit cards. If you pay through a bank link or by credit card, your order will be executed immediately and if the order includes only electronic standards, they will be available for downloading immediately on our website under “My account”. Using bank links and credit cards in the e-shop is safe. During the entire transaction, the Centre for Standardisation will not see information related to your account, but will only receive a confirmation regarding the completion of the transaction. Read more about the principles of operation of a bank link and credit card here.
At the customer service, it is possible to pay by a credit and debit card, through the internet bank and in cash.
You can pay for standards ordered in some other way by a transfer (MTÜ Eesti Standardikeskus account number in Swedbank 22 101 444 7331, SWIFT: HABAEE2X,
IBAN: 162200 22 101 444 7331).
Delivery of standards
If it has not been agreed otherwise, the ordered standards are delivered to the customer after payment for the standards.
By ordering electronic standards, the standards in PDF format will be made available to you on our website in the “My account” environment. If you are not a registered customer of our website, the Centre for Standardisation will make a user account in your name and communicate the corresponding information regarding the downloading possibility of ordered standards by e-mail.
By ordering standards on paper, you will have the option to personally collect the standards at the customer service of the Estonian Centre for Standardisation or we will deliver the standards through Eesti Post. In the latter case, postage of EEK 15 for domestic parcels, EEK 65 for parcels within Europe and EEK 100 for parcels to other countries will be added to each ordered standard on paper. In case you do not order paper standards through the shopping cart, we ask you to specify in the order how you wish to have the ordered standards delivered. Failing this, we will assume you wish the standards to be delivered by post.
About refunding standards
Proper standards are generally not subject to refunding. Read more about refunding standards purchased through the E-shop environment or other means of communication under terms of use.
If the acquired standard has defects, you will have the right to submit a complaint to the Estonian Centre for Standardisation, advisably within three days but not later than within two years from the date of delivery of the standard. The complaint must be submitted immediately but not later than within two months of discovering the defect. In order to make it easier to solve later problems, the customer should definitely retain the purchase invoice, which proves that the standard was bought from the Centre for Standardisation. Without a document attesting sale, the Centre for Standardisation may leave the problem unsolved.
Rules regarding application of standards (copyright)
Standards are copyrighted objects. The distribution and reproduction right of standards belongs to the Estonian Centre for Standardisation.
The standards are subject to the Copyright Act, as a result of which:
- Reproduction of standards is not allowed.
- A singlle-licence electronic standard may be printed once and one back-up copy is allowed. Saving an electronic document in a computer network with several users is not allowed. Get acquainted with the user contract of documents here.
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- There are no limitations to the use of the standard’s content (application in practice).
Further information from the customer service of the Centre for Standardisation.