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Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail
This European Standard specifies methods for measuring the end-to-end transit time of the domestic and crossborder, priority and non-priority, bulk mail, collected, processed and distributed by postal service operators. It considers methods using a representative end-to-end sample of addressed bulk mail. End-to-end is defined as from the point mail is placed into the collection/acceptance system under the responsibility of the postal operators, to the final delivery point under the responsibility of the postal operators.
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