EVS-EN ISO/IEC 19796-1:2009

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• Information technology - Learning, education and training - Quality management, assurance and metrics - Part 1: General approach

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  This part of ISO/IEC 19796 provides a common framework to describe, specify, and understand critical properties, characteristics, and metrics of quality. The Reference Framework for the Description of Quality Approaches (RFDQ) is an elaborated and extensive process model. This standardization work harmonizes existing concepts, specifications, terms, and definitions for learning, education, and training.

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