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03 TEENUSED. ETTEVÕTTE ORGANISEERIMINE, JUHTIMINE JA KVALITEET. HALDUS. TRANSPORT. SOTSIOLOOGIA

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Uued standardid


ISO 15638-18:2017
Hind 166,18 EUR
Intelligent transport systems -- Framework for cooperative telematics applications for regulated commercial freight vehicles (TARV) -- Part 18: ADR (Dangerous Goods)
ISO 15638-18:2017 addresses the provision of "ADR (dangerous goods)" and specifies the form and content of such data required to support such systems and access methods to that data. The scope of this document is to provide specifications for common communications and data exchange aspects of the application service ADR (dangerous goods) that a regulator may elect to require or support as an option, including a) high-level definition of the service that a service provider has to provide (the service definition describes common service elements, but does not define the detail of how such an application service is instantiated, nor the acceptable value ranges of the data concepts defined), b) means to realize the service, and c) application data, naming content and quality that an IVS has to deliver. The definition of what comprises a "regulated" service is regarded as an issue for national decision and may vary from jurisdiction to jurisdiction. This document does not impose any requirements on nations in respect of which services for regulated vehicles jurisdictions will require, or support as an option, but provides standardized sets of requirements descriptions for identified services to enable consistent and cost-efficient implementations where instantiated. ISO 15638 has been developed for use in the context of regulated commercial freight vehicles (hereinafter referred to as "regulated vehicles"). There is nothing, however, to prevent a jurisdiction extending or adapting the scope to include other types of regulated vehicles, as it deems appropriate.
Asendab ISO/TS 15638-18:2013

ISO/IEC 20000-6:2017
Hind 82,16 EUR
Information technology -- Service management -- Part 6: Requirements for bodies providing audit and certification of service management systems
ISO/IEC 20000-6:2017 specifies requirements and provides guidance for certification bodies providing audit and certification of an SMS in accordance with ISO/IEC 20000‑1. It does not change the requirements specified in ISO/IEC 20000‑1. ISO/IEC 20000-6:2017 can also be used by accreditation bodies for accreditation of certification bodies. A certification body providing SMS certification is expected to be able to demonstrate fulfilment of the requirements specified in ISO/IEC 20000-6:2017, in addition to the requirements in ISO/IEC 17021‑1.

ISO 12813:2015/Amd 1:2017
Hind 14,94 EUR
ISO 12813:2015 - Amendment
Amendment to ISO 12813:2015

ISO 13141:2015/Amd 1:2017
Hind 14,94 EUR
ISO 13141:2015 - Amendment
Amendment to ISO 13141:2015

ISO 17361:2017
Hind 54,15 EUR
Intelligent transport systems -- Lane departure warning systems -- Performance requirements and test procedures
ISO 17361:2017 specifies the definition of the system, classification, functions, human-machine interface (HMI) and test methods for lane departure warning systems. These are in-vehicle systems that can warn the driver of a lane departure on highways and highway-like roads. The subject system, which may utilize optical, electromagnetic, GPS or other sensor technologies, issues a warning consistent with the visible lane markings. The issuance of warnings at roadway sections having temporary or irregular lane markings (such as roadwork zones) is not within the scope of ISO 17361:2017. ISO 17361:2017 applies to passenger cars, commercial vehicles and buses. The system will not take any automatic action to prevent possible lane departures. Responsibility for the safe operation of the vehicle remains with the driver.
Asendab ISO 17361:2007

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prEVS-ISO 10002
Identne ISO/DIS 10002:2017
Tähtaeg 16.08.2017
Kvaliteedijuhtimine. Kliendirahulolu. Juhised kaebuste käsitlemiseks organisatsioonides
See rahvusvaheline standard annab juhised toodetega seotud organisatsioonisiseste kaebuste käsitlemise protsessi kohta, kaasa arvatud planeerimine, kavandamine, kasutamine, korrashoidmine ja parendamine. Kirjeldatud kaebuste käsitlemise protsess sobib kasutamiseks üldise kvaliteedijuhtimissüsteemi ühe protsessina. See rahvusvaheline standard ei ole rakendatav vaidluste puhul, mille lahendamine toimub organisatsiooniväliselt või mis on seotud tööhõivega. See on ühtlasi ette nähtud kasutamiseks igas suuruses ja mis tahes sektoris tegutsevatele organisatsioonidele. Lisa A annab eraldi juhiseid väikeettevõtetele. See rahvusvaheline standard vaatleb kaebuste käsitlemise järgmisi aspekte: a) kliendirahulolu suurendamine tagasisidele (sh kaebustele) avatud kliendikeskse keskkonna loomise, kõikide saadud kaebuste lahendamise ning organisatsiooni toodete ja klienditeeninduse parendamisvõime tõstmise kaudu; b) tippjuhtkonna osalemine ja pühendumine piisavate ressursside hankimise ja rakendamise kaudu, sh töötajate koolitus; c) kaebuste esitajate vajaduste ja ootuste tähele panemine ning käsitlemine; d) kaebuste esitajatele avatud, mõjusa ja kergesti kasutatava kaebuste käsitlemise protsessi tagamine; e) kaebuste analüüsimine ja hindamine selleks, et parendada toote ja klienditeeninduse kvaliteeti; f) kaebuste käsitlemise protsessi auditeerimine; g) kaebuste käsitlemise protsessi mõjususe ja tõhususe ülevaatamine.
This International Standard provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system. This International Standard is not applicable to disputes referred for resolution outside the organization or for employment-related disputes. It is also intended for use by organizations of all sizes and in all sectors. Annex A provides guidance specifically for small businesses. This International Standard addresses the following aspects of complaints handling: a) enhancing customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing the organization's ability to improve its product and customer service; b) top management involvement and commitment through adequate acquisition and deployment of resources, including personnel training; c) recognizing and addressing the needs and expectations of complainants; d) providing complainants with an open, effective, and easy-to-use complaints process; e) analysing and evaluating complaints in order to improve the product and customer service quality; f) auditing of the complaints-handling process; g) reviewing the effectiveness and efficiency of the complaints-handling process.

Keel: Inglise

prEN 15341
Identne prEN 15341
Tähtaeg 16.08.2017
Maintenance - Maintenance Key Performance Indicators
This draft European standard lists some significant Key Performance Indicators (KPIs) of the Maintenance Function and gives guidelines to define a set of suitable indicators to appraise and to improve effectiveness, to appraise and to improve effectiveness, efficiency and sustainability in the maintenance of the existing physical assets, in the framework of the external and internal influencing factors.
Keel: Inglise

FprEN 9145
Identne FprEN 9145
Tähtaeg 16.08.2017
Aerospace series - Requirements for Advanced Product Quality Planning and Production Part Approval Process
This European Standard establishes requirements for performing and documenting APQP and PPAP. APQP begins with conceptual product needs and extends through product definition, production planning, product and process validation (i. e. PPAP), product use, and post-delivery service. This European Standard integrates and collaborates with the requirements of the EN 9100, EN 9102, EN 9103 and EN 9110 standards. The requirements specified in this European Standard are complementary (not alternative) to contractual and applicable statutory and regulatory requirements. Should there be a conflict between the requirements of this European Standard and applicable statutory or regulatory requirements, the latter shall take precedence.
Keel: Inglise

prEVS-ISO 21001
Identne ISO/DIS 21001
Tähtaeg 16.08.2017
Haridusasutused - Haridusasutuste - juhtimissüsteemid - Nõuded koos kasutusjuhistega
This International Standard specifies requirements for a management system for educational organizations when such an organization: a) needs to demonstrate its ability to support the acquisition and development of knowledge, skills and attitudes through teaching, learning or research, and b) aims to enhance satisfaction of learners, other beneficiaries, and staff through the effective application of its EOMS, including processes for improvement of the system and assurance of conformity to learners’ and other beneficiaries’ requirements. All requirements of this International Standard are generic and intended to be applicable to any organization which uses a curriculum to support the development of knowledge, skills and attitudes through teaching, learning or research, regardless of type or size or methods of delivery. This standard can be applied to educational organizations within larger organizations whose core business is not education such as professional training departments. This standard does not apply to organizations who only produce/manufacture educational products. Additional specific requirements for: a) special needs education; b) research; and c) early childhood education are provided in normative Annexes A, B, and C respectively.
See rahvusvaheline standard spetsifitseerib nõuded haridusasutuste juhtimissüsteemile juhuks, kui selline organisatsioon: a) peab näitama oma suutlikkust toetada teadmiste, oskuste ja hoiakute omandamist ja arendamist õpetamise, õppimise või uurimistegevuse kaudu ning b) püüab suurendada õppijate, teiste kasusaajate ja töötajate rahulolu haridusasutuste juhtimissüsteemi mõjusa rakendamise kaudu, sh süsteemi parandamise protsessid ja õppijate ning teiste kasusaajate nõuetele vastavuse tagamine. Kõik selle rahvusvahelise standardi nõuded on üldised ja mõeldud kohaldamiseks mis tahes organisatsioonile, mis kasutab õppekava, et toetada teadmiste, oskuste ja hoiakute arengut õpetamise, õppimise ja uurimistegevuse kaudu, selle tüübist, suurusest või õpetamise meetoditest sõltumata. Seda standardit saavad kohaldada ka suuremates organisatsioonides haridusteenuseid pakkuvad asutused nagu erialast väljaõpet pakkuvad osakonnad. See standard ei rakendu organisatsioonidele, mis ainult valmistavad haridustooteid. Täiendavad erinõuded: a) eripedagoogika; b) teadustöö; ja c) väikelaste haridus on esitatud vastavalt A, B ja C normlisades

Keel: Inglise