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Terms of use

 

Conditions of use of the e-shop

General conditions

The e-shop allows you to order valid and withdrawn standards, standard drafts, standard-like documents and other publications in the e-shop list (hereinafter “Standards”). The standards are available in electronic (PDF files) and/or paper format according to the information provided with each standard.

The e-shop also provides access to the standards browsing service.

It is possible to order through the e-shop if you are a registered user of the e-shop (hereinafter “Customer”). The standards browsing service is also accessible to unregistered Customers. At registration, the customer is obliged to submit true information. In case of any doubt, the Centre for Standardisation has the right to check the information provided and in the case of incorrect information to block the customer and/or the IP address(es) used by the customer in the e-shop.

The customers are obliged to use the e-shop for intended purposes and in good will. If the above-mentioned principle is breached, the Centre for Standardisation has the right to block the customer and/or the IP address(es) used by the customer in the e-shop.

Ordering

To order a standard, the requested standards should be placed in the cart and the order submitted. In order to add to the cart, the standard format and language must be selected. According to the availability of the standard, the options are presented in corresponding pull-down menus.

To submit an order, you must select the payment and delivery method. If the order includes documents in electronic format, it must be confirmed that the conditions of use of electronic standards are understood and adhered to. Before confirming an order, we ask you to examine the content of the order carefully. After confirming an order, it is no longer possible to make changes to the order.

It is possible to pay for standards by a transfer on the basis of an invoice, through the bank links of Swedbank, SEB, Luminor bank and by Visa and MasterCard credit cards and by using PayPal.

In the case of all payment methods, the invoice is automatically generated in the name of the person stated in the user account (or a company, if the address field includes information about a company). For payment method "Invoice " is a 10-day payment deadline. Please consider the invoice generated by the shopping cart to be the original invoice and use a printout thereof, if necessary. As a rule, the Centre for Standardisation will not submit a separate invoice for an order.

Performance of orders

If it has not been specified otherwise, the orders are performed after payment for the standards. The orders are generally performed within three working days. The performance time starts when the Centre for Standardisation receives payment or in case of bank link, credit card payments or PayPal payments, as of the day a confirmation of payment is received. The customer will be notified of the different stages of performing the order by e-mail and it is also possible to observe the performance of the order under the customer’s “My account” page.

Electronic standards are delivered to the customer by making them available for downloading under the customer’s “My account” page. If the order only includes electronic standards and the payment method is the bank link, a credit card or PayPal, the ordered electronic standards will be available immediately after the payment is confirmed. If a PDF document has not been previously prepared in case of some electronic standard, this fact will be notified when the standard is added to the cart and the order is submitted. In this case, the order is fulfilled when the electronic standard file is ready but not later than within three working days. In acquiring electronic standards, the customer must adhere to the conditions of use of electronic documents.

The paper documents will be sent to the customer according to the delivery method selected either through Omniva or if the customer chooses “I will come and pick up the ordered items myself ” as the delivery method, the standards ordered are transferred to the customer service of the Centre for Standardisation on Akadeemia tee 21/6. If you order a standard through Omniva, the time for fulfilling the order will include the delivery time of Omniva (to Estonia up to 3 business days, to Europe up to 4 business days and rest of the world up to 7 business days). The customer will be notified via e-mail about posting the standards or their availability at our customer service.

Settlement of disputes

The customer has the right to return the standard and get a refund (except transport costs) within 14 days beginning from the day the standard was delivered. The standards returned may not be used or damaged in any other way. The electronic standards ordered are not subject to refunding. An invoice of an electronic document can be revoked within 14 days if the document has not been downloaded from the customer’s “My account” page within this period.

If the acquired standard has defects, the customer has the right to submit a complaint to the Centre for Standardisation advisably within three days but not later than within two years from the date of delivery of the standard. The complaint must be submitted immediately but not later than within two months of discovering the defect. In order to make it easier to solve later problems, the customer should definitely retain the purchase invoice, which proves that the standard was bought from the Centre for Standardisation. Without a document attesting sale, the Centre for Standardisation may leave the problem unsolved.

In case of a defective standard, the customer has the right to:
1. Initially request the standard to be amended or replaced with a correct standard;
2. Request lowering the purchase price or withdraw from the agreement in case:

  • it is impossible to improve or replace the standard;
  • improvement or replacement fails;
  • the Centre for Standardisation has not removed the defect within a reasonable time;
  • the improvement or replacement of the standard has caused unjustified inconvenience to the customer.

Complaints related to products or services purchased from the e-shop must be submitted by filling in a feedback form, by an e-mail to standard(at)evs.ee or at our customer service centre on Akadeemia tee 21/6, Talllinn 12618, Estonia.

Using the standards browsing service

To use the standards browsing service, you need to look up the standard of interest to you in our e-Shop, go to the detailed view of the standard in the e-Shop, select the preferred language from the ‘Full text browsing’ box of options and click on the ‘View full text’ link.

Payment for the standards browsing service may be made by the following methods only: via Visa or MasterCard credit card or by using the PayPal or by links to the online banks of Swedbank, SEB, Nordea and Sampo (available in Estonia only).

Please note: If you would like an invoice for the standards browsing service, you need to be logged in our system at the time of using the standards browsing service. For users who have logged in, the system will generate an invoice in the PDF format which you can download from your account later. For users who have not logged in, no invoice will be generated by the Estonian Centre for Standardisation retroactively.

The standard will open for browsing immediately after payment has been accepted in the secure window on the user’s computer. The standard may only be viewed; printing out or saving the standard on the user’s computer is prohibited. The standard will remain viewable for 24 hours. The standard may be re-accessed by using the Web address (URL) on the address bar of your Web browser. Registered users logged in at the time of placing an order can re-access the text via the link on the ‘Standards ordered’ in their account or via the link sent to them by e-mail; users not registered or logged in at the time of placing an order have to retain the address of the Web site themselves.

No refunds will be made for the standards browsing service except if it becomes apparent that the standard browsed was defective (for example, the standard was not legible or its content did not match the title of the standard) or standard did not open for browsing. In such an event, the Customer will be entitled to lodge a complaint with the Estonian Centre for Standardisation, preferably within three days but no later than within two weeks of the date of the acquisition of the browsing privileges for a standard. The complaint needs to be lodged immediately but not later than within two months of the detection of the deficiency. In order for any subsequent problems to be easier to resolve, a Customer should make sure to retain the purchase invoice or other information (for example, a copy of the payment order) that proves that the Customer has used the browsing service of the Estonian Centre for Standardisation. In the absence of a document proving the purchase, the Estonian Centre for Standardisation may decline to handle the complaint.

In the event of a defective standard browsed, a Customer shall be entitled to:
1. First, request that the standard browsed be repaired or made accessible;
2. Request a reduction in its purchase price or to withdraw from the contract if:
a. the standard browsed cannot be repaired or replaced;
b. the repairing or replacement fails;
c. the Estonian Centre for Standardisation has not rectified the deficiency within a reasonable time period;
d. the repairing or replacement of the standard browsed has caused the Customer unreasonable inconvenience.

Further information: 605 5060, standard(at)evs.ee.

Conditions of use of the website

The information available on the website of the Centre for Standardisation has been prepared and created by the Centre for Standardisation and its right of use belong to the Estonian Centre for Standardisation. The information available on our website may be used for personal use or for acquiring information. If you wish to communicate the information on the website to others or in any other way than for personal use, please contact us.

Further information: 605 5060; info(at)evs.ee.

Processing of personal data

By entering data through the EVS website (evs.ee) and the e-shop, and with the corresponding confirmation to the Estonian Centre for Standardisation, the customer provides the right to collect and process personal information on a website according to the principles of the Estonian Centre for Standardisation for the processing of customer data.

Further information: 605 5060; info(at)evs.ee.

Security

It is safe to use our website.

Any parts of the website which include your personal information (log-in windows, my account pages, etc) are protected by a SSL safety protocol, which ensures that third parties cannot overhear or change the information exchanged. Your account can only be accessed by knowing the user name and the password or with an ID card.

Security in conducting e-shop transactions

You can use the following electronic payment methods to pay in the e-shop of the Centre for Standardisation:
Visa and MasterCard credit cards,
Swedbank bank link,
SEB bank link,
Sampo bank link,
Nordea bank link,
PayPal.

It is secure to use bank cards and bank links in the e-shop of the Centre for Standardisation.

If you pay by a credit card, the Centre for Standardisation will not see the data you enter. In order to perform payments you will be directed to the safe environment of the Bank Card Centre. At the moment of payment the card owner enters the card data in the database located in the server of the Bank Card Centre and the data is also only preserved in the server located in the Bank Card Centre. The Centre for Standardisation will only receive a confirmation from the Bank Card Centre concerning the completion of the payment. In order to ensure the security of the data transmission, a SSL security protocol is used between the customer and the payment environment in internet transactions and the data which moves between the website of the Centre for Standardisation and the payment environment will be signed electronically, which ensures that third parties cannot overhear or change the information exchanged. The Centre for Standardisation has access to the reporting of card transactions but not to the full card number.


When using bank links the payment transactions are performed in the bank environment, as a result of which the Centre for Standardisation will not see the data you enter regarding your bank account, user names and passwords. The Centre for Standardisation will send data regarding the transaction you are performing to the bank and will later only receive a confirmation regarding the completion of the payment order. Communication between the bank and the purchaser is protected by a SSL safety protocol and the information between the bank and the Centre for Standardisation is supplied with digital signatures, which ensures that third parties cannot overhear or change the information exchanged.

Information concering safety of PayPal payments is available at PayPal's webpage:
www.paypal.com

 

 

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