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EVS-EN 61968-8:2016

Application integration at electric utilities - System interfaces for distribution management - Part 8: Interfaces for customer operations

General information
Valid from 01.06.2016
Base Documents
IEC 61968-8:2015; EN 61968-8:2016
Directives or regulations
None
Standard history
Status
Date
Type
Name
01.06.2016
Main
IEC 61968-8:2015(E) specifies the information content of a set of message types that can be used to support many of the business functions related to customer support. Typical uses of the message types include service request, customer agreement, and trouble management. The purpose is to define a standard for the integration of customer support (CS), which would include customer service, trouble management and point of sale related components integrated with other systems and business functions within the scope of IEC 61968. The scope of this standard is the exchange of information between a customer support system and other systems within the utility enterprise.
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