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EVS-EN ISO 18295-2:2017

Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017)

General information
Valid from 16.08.2017
Base Documents
ISO 18295-2:2017; EN ISO 18295-2:2017
Directives or regulations
None
Standard history
Status
Date
Type
Name
16.08.2017
Main
03.02.2010
Main
ISO 18295-2:2017 specifies requirements for organizations using the services of customer contact centres (CCC). It aims to ensure that customer expectations are consistently met through the provision and management of appropriate arrangements with CCCs meeting the requirements of ISO 18295‑1. ISO 18295-2:2017 is applicable to clients using CCCs of all sizes, across all sectors including in-house (captive) centres and outsourced (third party operator) centres, across multiple contact channels, including voice and non-voice media.
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EVS-EN ISO 18295-1:2017

Customer contact centres - Part 1: Requirements for customer contact centres (ISO 18295-1:2017)
Newest version Valid from 16.08.2017