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EVS-ISO/IEC 20000-2:2007

Information technology — Service management — Part 2: Code of practice

General information
Withdrawn from 05.03.2013
Base Documents
ISO/IEC 20000-2:2005
Directives or regulations
None

Standard history

Status
Date
Type
Name
This part of ISO/IEC 20000 represents an industry consensus on quality standards for IT service management processes. These service management processes deliver the best possible service to meet a customer’s business needs within agreed resource levels, i.e. service that is professional, cost-effective and with risks which are understood and managed.
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