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ISO/IEC Guide 76:2020

Development of service standards -- Recommendations for addressing consumer issues

General information
Valid from 28.04.2020
Directives or regulations
None
Standard history
Status
Date
Type
Name
28.04.2020
Main
16.01.2008
Main
This document provides guidance on how to meet the needs of consumers in the development of service standards. This document can be used by anyone involved in the development of service standards and can be applied to any service. This document is relevant to the full range of services, whether or not a formal contract is entered into or purchase price paid. It also has relevance for public or charitable services, e.g. education, health and care provision, where a financial transaction has not necessarily taken place. This document relates to the provision of services and therefore does not include specific reference to management systems or professional competence requirements.
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