ISO/IEC TR 20000-3:2009 et

ISO/IEC 20000-1 specifies a number of related management processes. This part of ISO/IEC 20000 provides guidance and commentary on scope definition and applicability of ISO/IEC 20000-1 to enable the service provider to fulfil the requirements specified in ISO/IEC 20000-1. This part of ISO/IEC 20000 assists the service provider who is planning service improvements or preparing for a conformity assessment against ISO/IEC 20000-1. It can also assist the service provider who is considering using ISO/IEC 20000-1 for establishing a service management system (SMS) and who needs specific advice on whether ISO/IEC 20000-1 is applicable to its circumstances. Finally, it shows how to define the scope of an SMS based on practical examples. This part of ISO/IEC 20000 gives a list of main points on stating scope, on the applicability of ISO/IEC 20000-1 and on demonstrating conformity to ISO/IEC 20000-1. It also includes examples of scope statements, which vary according to the service provider’s circumstances.