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ISO/TR 32123:2024

Transaction assurance in E-commerce — After-sales services

General information

Valid from 13.12.2024
Directives or regulations
None

Standard history

Status
Date
Type
Name
13.12.2024
Main
This document provides information on the nature of after-sales services unique to E-commerce transactions. It is a review of current practices across different platforms, an analysis of factors that impact quality of after-sales services in E-commerce transactions and a description of possible means to enhance after-sales services.

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