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EVS-EN 15221-5:2011

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Facility Management - Part 5: Guidance on Facility Management processes

This European Standard provides guidance to FM organisations on the development and improvement of their processes to support the primary processes. This standard also sets out basic principles, describes high-level generic FM processes, lists strategic, tactical and operational processes and provides examples of process workflows. The standard is written from a primary processes, demand perspective for an audience of all stakeholders in FM processes.

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