Back

EVS-ISO 10004:2013

Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2012)

General information
Withdrawn from 16.09.2019
Base Documents
ISO 10004:2012
Directives or regulations
None

Standard history

Status
Date
Type
Name
16.09.2019
Main
14.11.2013
Main
This International Standard provides guidance in defining and implementing processes to monitor and measure customer satisfaction. This International Standard is intended for use by organizations regardless of type, size or product provided. The focus of this International Standard is on customers external to the organization.
*
*
*
PDF
24.40 € incl tax
Paper
24.40 € incl tax
Browse standard from 2.44 € incl tax
Standard monitoring

Customers who bought this item also bought

Main

EVS-EN ISO 14971:2012

Medical devices - Application of risk management to medical devices (ISO 14971:2007, Corrected version 2007-10-01)
Withdrawn from 02.01.2020
Main

Auditi kontrollnimekiri ISO 9001:2015 jaoks

Auditi kontrollnimekiri ISO 9001:2015 jaoks
Newest version Valid from 02.03.2016
Main

EVS-EN ISO 10012:2007

Measurement management systems - Requirements for measurement processes and measuring equipment
Newest version Valid from 09.02.2004
Main

ISO 9001:2015 for Small Enterprises

ISO 9001:2015 for Small Enterprises - What to do?
Newest version Valid from 15.11.2016