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EVS-ISO 10004:2019

Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2018, identical)

General information
Valid from 16.09.2019
Base Documents
ISO 10004:2018
Directives or regulations
None

Standard history

Status
Date
Type
Name
16.09.2019
Main
14.11.2013
Main
This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.
This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.
NOTE Throughout this document, the terms “product” and “service” refer to the outputs of an organization that are intended for, or required by, a customer.
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