Back

ISO 10001:2018

Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations

General information
Valid from 16.07.2018
Directives or regulations
None

Standard history

Status
Date
Type
Name
16.07.2018
Main
20.11.2007
Main
This document gives guidelines for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct.
This document is applicable to product- and service-related codes containing promises made to customers by an organization concerning its behaviour. Such promises and related provisions are aimed at enhanced customer satisfaction. Annex A provides simplified examples of components of codes for different organizations.
NOTE       Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.
This document is intended for use by any organization regardless of its type or size, or the products and services it provides, including organizations that design customer satisfaction codes of conduct for use by other organizations. Annex C gives guidance specifically for small businesses.
This document is aimed at customer satisfaction codes of conduct concerning individual customers purchasing or using goods, property or services for personal or household purposes, although it is applicable to all customer satisfaction codes of conduct.
This document does not prescribe the substantive content of customer satisfaction codes of conduct, nor does it address other types of codes of conduct, such as those that relate to the interaction between an organization and its personnel, or between an organization and its suppliers.
*
*
*
PDF
169.14 € incl tax
Paper
169.14 € incl tax
Standard monitoring

Customers who bought this item also bought

Main

ISO 10004:2018

Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring
Newest version Valid from 16.07.2018
Main

ISO Guide 73:2009

Risk management -- Vocabulary
Newest version Withdrawn from 02.11.2023
Main

EVS-EN ISO 19011:2018

Guidelines for auditing management systems (ISO 19011:2018)
Newest version Valid from 16.08.2018