FileOpen FAQ

Why should the use of standards be restricted at all?

Standards are objects of copyright and the rules of copyright must be followed when using them. Moreover, in our work, we follow the distribution rules of international standardisation organisations. The financial resources required in order for the Centre for Standardisation to operate are obtained in large part from the sale of standards; therefore, it is very important for us that the standards are not copied or distributed illegally. 

What should I do if I want to use a standard with a single-user license in multiple devices?

A standard bought with a single-user license is intended for use in a single device. If you want to use the standard in more than one device, you should buy a standard with a multi-user license.

The FileOpen software interface works in the following operating systems

Windows - Windows 7 or a newer version, Server 2008 or a newer version

Adobe Acrobat Reader 9.0 or a newer version

Macintosh – Mac OS X (installation guidelines in English)

Adobe Acrobat Reader 9.0 or a newer version

Each operating system requires the installation of a software interface, designed specifically for that operating system, downloadable from the FileOpen website.

Errors displayed when installing the FileOpen software interface

Why are the standard pages blank, although my user account indicates that the standard has been downloaded?

Presumably, your device does not have the FileOpen software interface, required for opening an encrypted PDF file; it can be downloaded from the FileOpen website. The software interface should be selected according to the operating system used by your device. To open a protected PDF file, you need to choose the PDF reader software Adobe Acrobat Reader.

Why does a standard (PDF file) not open, even though the FileOpen software interface has been installed?

The FileOpen software interface works only with the PDF reader software Adobe Acrobat Reader. Please check that you have selected Adobe Acrobat Reader to open the PDF file. Standards with a single-user license cannot be opened with other PDF readers.

Error messages displayed when opening a standard (PDF file)

What to do if the following error message is displayed: “Failed to load PDF document”?

This error message means that Google Chrome browser is being used to download the standard. By default, Google Chrome uses the Chrome PDF Viewer plugin to open PDF files. Chrome PDF Viewer does not support the FileOpen software interface that is used to encrypt standards with a single-user license.

The problem can be solved as follows:

1. Open Google Chrome browser

2. On the right, choose the button  and open Settings.

3. Select “Advanced”.

4. Then select “Privacy and Security” and then “Site Settings”.

5. Then select “PDF documents” and tick a box after the text “Download PDF files instead of automatically opening them in Chrome”.

Once you have made the change, the protected PDF file can be opened with the PDF reader Adobe Acrobat Reader.

*It is also possible to choose another browser (Mozilla Firefox or Internet Explorer) for downloading the PDF files.

I downloaded the FileOpen software interface but the standard is still blank when I open it?

Please check that you:

  • in addition to downloading the software interface, installed it on your computer (launched the downloaded software);
  • downloaded the interface from the FileOpen website that is compatible with your operating system;
  • used the PDF reader software Adobe Acrobat reader to view the standard. 

What to do if I receive the following error message when opening a standard: "There was an error contacting the server or the server's response could not be decoded. Please check your internet connection. If this error persists please contact the publisher and present the text of this message."?

  •          check that your device is connected to the Internet;
  •          you should check that the firewall is not restricting the use of the software interface and connecting to it;
  •          updating the software interface could also help, it is available on the FileOpen website.

What to do when the following message is displayed on some pages when opening a standard: “There was an error processing a page. There was a problem reading this document (110)“?

If this problem occurs, please contact EVS customer service, via e-mail standard@evs.ee or by phone +372 605 5060.

Why can’t the standard be opened in another device?

You have purchased a standard with a single-user license. The user agreement with the Estonian Centre for Standardisation only permits for the use of a standard with a single-user license in one device, to print it out 2 times and to create 1 electronic backup.

What to do if the software interface FileOpen cannot be installed on my device or I want to buy more licenses for the purchased standard?

In this case, we recommend changing the standard with a single-user license to a standard with a multi-user license. You can do this in your user account, in the section “Ordered electronic standards” by paying an extra fee.

What to do if my device has been replaced and I cannot open the standards in my new device?

If a device has been replaced, please contact EVS customer service, via e-mail standard@evs.ee or by phone +372 605 5060. EVS customer service can update the standard(s), so that the user is once again able to open the purchased standards. Certainly, the new device must have the required software interface FileOpen installed, available for download from the FileOpen website.

Can I make a backup from a standard with a single-user license?

It is strongly recommended to make a backup of an electronic standard. If you replace your computer or experience another problem, you can restore the reading right or transfer it to some other device with the help of EVS customer service, if a backup exists.

Error messages when printing a standard

What to do if a printout is illegible?

Open the standard (PDF file) with the Adobe Acrobat Reader, choose Print from the File menu, and then click on the button Advanced. In the window that opens, tick the box Print as Image and press OK and then try printing again.

What to do if I receive the following message ’’You have reached the quota of authorised prints please contact EVS Customer Suppport" and I have not been able to print a single copy ?

The problem can be solved as follows:
1. Open Adobe Reader
2. Press CTRL+K to open Settings.
3. Select the category 'General' (Adobe Reader X) or 'Safety (Extended or Enhanced)' (Adobe Reader XI and DC) in the left hand menu.
4. Remove the marking in 'Activate protected mode at start-up'.
5. Restart Adobe Reader.

Why cannot I print the standard on both sides?

The FileOpen software interface does not restrict double-sided printing but does restrict the option to change printer settings in the Adobe Acrobat Reader’s printing window. If your printer settings are by default set on single-sided printing, you cannot change it while printing. If you change your printer’s default settings to double-sided printing, you can print the standards on both sides.

In the Windows operation system, you can change the printer’s default settings as follows:

From the Start Menu, choose Settings > Device > Printers and Scanners > command Manage on the respective printer > choose Printing Preferences. From the menu that appears, you can choose double-sided printing as the default method of printing.

Please Note! To change the settings, you might need to have admin rights.

Why can’t I print in colour?

The FileOpen software interface does not restrict colour printing, but it does restrict the option to change printer settings in the Adobe Acrobat Reader’s printing window. If you have a colour printer and you cannot print the standard in colour, then black-and white printing has been set as the default setting in your printer settings. If you change your printer’s default settings to colour printing, you can print the standards in colour.

In the Windows operation system, you can change the printer’s default settings as follows:

From the Start Menu, choose Settings > Device > Printers and Scanners > command Manage on the respective printer > choose Printing Preferences. From the menu that appears, you can choose colour printing as the default method of printing.

Please Note! To change the settings, you might need to have admin rights.

I printed only a few pages and when I try to print again, the computer displays a message that you have exceeded the number of allowed printouts. Do I need to buy the standard again or can I resolve the issue in some other way?

The FileOpen software interface counts even a partial printout as one printing. Therefore, you should print the full text at once. If you have accidentally used up your printing turns, you should contact EVS customer service, via e-mail standard@evs.ee or by phone +372 605 5060.

After downloading and saving the standard, a message will be displayed, stating that you have exceeded the number (2) of allowed printouts, although the standard has not been printed yet. What should I do next?

If you have not printed anything out, it is an error with the information exchange between your computer and our system. In such a case, please contact the EVS customer service, via e-mail standard@evs.ee or by phone +372 605 5060.

Additional questions and answers can be found on the FileOpen website Troubleshooting FAQ.