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03 TEENUSED. ETTEVÕTTE ORGANISEERIMINE, JUHTIMINE JA KVALITEET. HALDUS. TRANSPORT. SOTSIOLOOGIA
Uued standardid
EVS-EN 18167:2026
Quality along the patient pathway for medical imaging in radiology services
Käsitlusala: This document specifies the requirements for implementation of a quality system along the patient pathway in radiology services. The objective is to ensure high quality delivery of all aspects of the examination safety and patient care.
This document deals with procedures using X-rays, ultrasonography and magnetic resonance imaging on humans, including diagnostic procedures and interventional radiology as well as remote practices. It also applies, in its principles, to any other technique and modality that would be used in radiology services.
The document covers:
-  the different steps of patient care (from the imaging referral, before, during, and after the examination);
-  the corresponding human resources and technical-medical requirements;
-  quality and risk management.
This document does not apply to radiotherapy and nuclear medicine, nor to equipment and radiation controls which are covered in other standards. This document excludes requirements related to research and education themes.
This document establishes best practices description which constitutes a reference for audits, including clinical audits. Nevertheless, the clinical audits methodology, already defined at the European level, and implemented under the responsibility of each country is excluded from the document.
Alusdokumendid: EN 18167:2026
EVS-EN ISO 19011:2026
Guidelines for auditing management systems (ISO 19011:2026)
Käsitlusala:

See dokument annab juhiseid juhtimissüsteemi auditeerimise kohta, sh auditeerimise põhimõtete, auditi programmide juhtimise ja juhtimissüsteemi auditite läbiviimise kohta, samuti juhiseid auditi protsessiga hõlmatud isikute kompetentsuse hindamise kohta. Nende isikute hulka kuuluvad auditi programmi juhtiv(ad) isik(ud), audiitorid ja auditirühmad.
See on kohaldatav kõikides organisatsioonides, kus on vaja kavandada ja läbi viia juhtimissüsteemi auditeid või juhtida auditi programmi.
Selle dokumendi kohaldamine muud tüüpi auditites on võimalik, eeldades, et pööratakse erilist tähelepanu vajaliku spetsiifilise kompetentsi kindlakstegemisele ja saavutatavatele eesmärkidele.

Alusdokumendid: ISO 19011:2026; EN ISO 19011:2026
CWA 18385:2026
SAREF4TESS Ontology Requirements Specification
Käsitlusala: This CWA defines a semantic framework for modelling, integrating, and optimizing Thermal Energy Storage (TES) systems within modern energy ecosystems. It supports data harmonization and semantic interoperability between TES components and energy management systems.
This CWA addresses small to medium-scale TES systems, as applied in building and district-level energy systems. Larger TES installations are outside the main scope, although the semantic framework may be extended in the future. Industrial process heat applications are excluded from the current scope and identified as future work.
NOTE The document provides a state-of-the-art description aligned with the scope of the HYSTORE Horizon Europe project, focusing on the “All-in-One Solution” for latent TES and zeolite-water sorption for TCM TES. This represents a specific initial use case and may not fully cover other PCM and TCM based TES systems. Therefore, the ontology is designed to be extensible, providing future expansion of its abstraction level and domain of application.
Alusdokumendid: CWA 18385:2026
CWA 18387:2026
Seafood marketing - Recommendations - Consumer and seafood types
Käsitlusala: This document provides recommendations on how to efficiently communicate with consumers about seafood, and to engage and influence various types of consumers to encourage consumption of sustainable seafood. Seafood as part of a meal also containing non-seafood ingredients, e.g. ready-to-eat meals, is included in this document.
This document excludes:
- food or feed for species other than humans;
- food items with only a small fraction of seafood;
- dietary supplements.
This document does not differentiate between information elements that are mandatory to share (e.g. because of labelling regulations) and information elements that are voluntary. That is partly because the legally required information elements represent a minimum and need to be communicated regardless of any recommendations, and partly because various labelling regulations exist in different domains. The objective of this CWA is to make these recommendations generally relevant and applicable.
This document does not go into detail on how claims made in a marketing campaign might be verified, nor does it recommend communicating information elements that are likely to be perceived as negative by the consumer. The reason is that while verification and the ability to substantiate a claim is important, it is not normally part of a marketing campaign (and neither is the highlighting of information that is unlikely to elicit a positive reaction). An exception to this is certification status that can constitute indirect verification of some claims, and which it may be relevant to communicate in some circumstances.
Alusdokumendid: CWA 18387:2026
IEC TS 62564-1:2026
Process management for avionics - Aerospace qualified electronic components (AQEC) - Part 1: Integrated circuits and discrete semiconductors
Käsitlusala: IEC TS 62564-1:2026 defines the minimum requirements for integrated circuits and semiconductors which are designated as an "aerospace qualified electronic component (AQEC)".
This edition includes the following significant technical changes with respect to the previous edition:
a) addition of optional ADHP PPAP;
b) revision to Annex B; addition of Annex C and Annex D;
c) removal of STACK;
d) general update to referenced standards throughout.
Alusdokumendid:
ISO 19011:2026
Guidelines for auditing management systems
Käsitlusala: This document gives guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation of competence of individuals involved in the audit process. These individuals include those managing the audit programme, auditors and audit teams.
It is applicable to all organizations that need to plan and conduct audits of management systems or manage an audit programme.
The application of this document to other types of audits is possible, provided that special consideration is given to the specific competence needed and the objectives to be achieved.
Alusdokumendid:
Asendab: ISO 19011:2018
ISO 9000:2026
Quality management — Fundamentals and vocabulary
Käsitlusala: This document establishes the fundamental concepts and principles of quality management which are universally applicable to the following:

organizations seeking sustained success through the implementation of a quality management system (QMS);
customers seeking confidence in an organization’s ability to consistently provide products and services conforming to their requirements;
organizations seeking confidence in their supply chain that product and service requirements will be met;
organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in quality management;
organizations performing conformity assessments against the requirements of ISO 9001;
providers of training, assessment or advice in quality management;
developers of related standards.

This document defines terms that apply to all quality management documents and QMS standards developed by ISO/TC 176.
This document is applicable to all organizations, regardless of size, complexity or business model.
Alusdokumendid:
Asendab: ISO 9000:2015
ISO 25553-1:2026
Ageing societies — Framework for smart multigenerational neighbourhoods — Part 1: Requirements and recommendations
Käsitlusala: This document provides requirements and guidance for the planning, development, implementation and evaluation of smart multigenerational neighbourhoods.
It establishes a framework for neighbourhoods to deploy enabling systems that actively support, adapt to and care for people of different ages and abilities as their needs change across the life course, enhancing wellbeing and addressing long-term pressures related to ageing, health, care and community resilience.
This document applies to both new developments and the enhancement, regeneration and retrofitting of existing neighbourhoods and real estate.
It is intended for use by public authorities, investors, planners, developers, designers, service and technology providers, systems integrators, and community and civic organisations involved in neighbourhood planning, delivery and long-term stewardship.
Alusdokumendid:
ISO 32212:2026
Sustainable finance — Net zero transition planning for financial institutions
Käsitlusala: This document specifies requirements and recommendations for strategic transition planning by financial institutions, designed to protect and enhance value by supporting institutions’ response and contribution to a global net zero and climate-resilient economy. The requirements and recommendations are designed to enable financial institutions to develop and maintain transition planning objectives and targets that advance the temperature and resilience goals of the Paris Agreement[23], and establish robust policies and processes to integrate these into their financial activities.
This document is applicable to any financial institution, regardless of size, type and geographic location, with a particular focus on banking, insurance and investment institutions. Its provisions are applied in the context of the institution’s particular business model.
NOTE 1        Some considerations specific to particular institution types are included in guidance notes. Additional guidance on product attributes specific to different types of financial institution can be found in Annex A.
This document is applicable to all financial activities (including lending, insurance, asset owner investing, asset manager investing and capital market activities) that the institution determines it can either control or influence, using a life cycle perspective (e.g. those described in 7.2.2). It can also be applicable to relevant financial activities within real economy institutions and emerging financial institution types, many of which leverage digital technologies and can be subject to different or bespoke regulatory frameworks (e.g. decentralized finance (DeFi) platforms).
NOTE 2        This document is intended for global application, recognizing that some financial institutions, including those in some emerging market and developing economies (EMDEs), can face constraints in the local enabling regulatory environment and data availability. It therefore seeks to ensure flexibility and proportionality in application, as appropriate.
NOTE 3 Documents on asset management developed by ISO/TC 251, including ISO 55000[18], ISO 55001[19] and detailed guidance in ISO 55002[20], can be useful for financial institution asset management activity, particularly as it relates to alignment of asset management with business objectives (e.g. those related to transition planning).
Alusdokumendid:
ISO/TS 44005:2026
Collaborative business relationship management system — Guidance on leadership for collaborative working
Käsitlusala: This document gives guidance for leaders operating in collaborative arrangements in alignment with the structure of ISO 44001.
Alusdokumendid:
Asendatud standardid
ISO 9000:2015
Quality management systems -- Fundamentals and vocabulary
Käsitlusala: ISO 9000:2015 describes the fundamental concepts and principles of quality management which are universally applicable to the following:
-  organizations seeking sustained success through the implementation of a quality management system;
- customers seeking confidence in an organization's ability to consistently provide products and services conforming to their requirements;
-  organizations seeking confidence in their supply chain that their product and service requirements will be met;
- organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in quality management;
-  organizations performing conformity assessments against the requirements of ISO 9001;
-  providers of training, assessment or advice in quality management;
- developers of related standards.
ISO 9000:2015 specifies the terms and definitions that apply to all quality management and quality management system standards developed by ISO/TC 176.
Alusdokumendid:
Asendatud: ISO 9000:2026
IEC TS 62564-1:2016
Process management for avionics - Aerospace qualified electronic components (AQEC) - Part 1: Integrated circuits and discrete semiconductors
Käsitlusala: IEC TS 62564-1:2016(E) defines the minimum requirements for integrated circuits and semiconductors which are designated as an "aerospace qualified electronic component (AQEC)". This new edition includes the following significant technical changes with respect to the previous edition:
- refers to the latest editions of IEC TS 62239-1 and IEC TS 62686-1, and of other publications;
- adds information regarding components' life expectancy.
Alusdokumendid:
EVS-EN ISO 19011:2018
Juhtimissüsteemi auditeerimise juhised
Käsitlusala:

ISO 19011 annab juhiseid juhtimissüsteemi auditeerimise kohta, sh auditeerimise põhimõtete, auditi programmide juhtimise ja juhtimissüsteemi auditite tegemise kohta, samuti juhiseid auditi protsessiga haaratud isikute kompetentsuse hindamise kohta. Nende tegevuste hulka kuuluvad auditi programmi juhtivad isikud, audiitorid ja auditirühmad.

Selles standardis antakse juhiseid igas suuruses ja igat tüüpi organisatsioonidele, sealhulgas suuremates organisatsioonis suurte auditirühmade teostatud auditite ning nii suurtes kui ka väikestes organisatsioonides üksikaudiitorite tehtud auditite jaoks.

ISO 19011 kohaldamine muud tüüpi auditites on võimalik, eeldades, et pööratakse erilist tähelepanu vajatava spetsiifilise kompetentsi kindlakstegemisele. Euroopas on standardi ISO 19011:2018 tekst muutmata kujul üle võetud standardina EN ISO 19011:2018 ja see asendab standardit EN ISO 19011:2011.

Alusdokumendid: ISO 19011:2018; EN ISO 19011:2018
ISO 19011:2018
Guidelines for auditing management systems
Käsitlusala: This document provides guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation of competence of individuals involved in the audit process. These activities include the individual(s) managing the audit programme, auditors and audit teams.
It is applicable to all organizations that need to plan and conduct internal or external audits of management systems or manage an audit programme.
The application of this document to other types of audits is possible, provided that special consideration is given to the specific competence needed.
Alusdokumendid:
Asendatud: ISO 19011:2026
Kavandid
prEN 18356-1
Customer Data Access and Portability in the Insurance Sector – Part 1: Semantic interface and data model
Käsitlusala: Article 20 GDPR and Article 4 and 5 the proposed FIDA Regulation require the data access and portability of customer data. To support this demand CEN/TC 445 will organise the standardisation project with its Working Group 1 in which the following European standardisation deliverable will be developed.

European Standard (EN) for the semantic specification of the interfaces

The scope of this EN for customer (natural or legal person) data access and portability in the insurance sector should be based on the insurance-specific part of the proposed FIDA Regulation and therefore should contain:

•  Semantic specifications for the processes to support the data access and portability. These specifications define on the business level the functions and the behaviour for the following process interfaces:
- Request of the customer to the data holder for an actual transfer of the customer data (Article 4 FIDA).
- Transfer of the requested customer data from the data holder to the requesting customer (Article 4 FIDA).
- Request of a data user to a data holder for an actual transfer of customer data under a permission of the customer (Article 5 FIDA).
- Transfer of the requested customer data from the data holder to the requesting data user (Article 5 FIDA).

•  Sematic specifications for the customer data to be transferred by the above processes. The scope of the customer data will be limited to the insurance-specific part of the FIDA proposal defined in the Article 2 (1) and Article 3 (3) of FIDA. These specifications define on the business level each element of the customer data with identification, name, precise definition, and value type (text, number, amount, quantity, percentage, date, etc.). The composition of these data elements forms a semantic data model for the insurance-specific customer data. The data model will consist of the following parts:
- General data of the policy holder (including address, contact details, profession, payment means, etc.).
- General data of the insurance policy (including policy number, insurance product and coverages, insured period, premium amounts, etc.).
- Data specific to the consumers’ insured assets which are collected for the purposes of a demands and needs test.
- Data depending on class of business, such as
- Motor insurance (details about vehicle, usage, drivers),
- Property insurance (details about building, household or other objects),
- Liability insurance (details about insured persons and their activities),
- Accident insurance (details about insured persons and their activities),
- Insurance-based investment products (details about insured persons and the savings, investments, pension rights, etc.).

The EN specifies the processes and the data model on the semantic level in a syntax-neutral format, independent from its representation in a concrete implementation syntax.
Alusdokumendid: prEN 18356-1