Infoteenus
03 TEENUSED. ETTEVÕTTE ORGANISEERIMINE, JUHTIMINE JA KVALITEET. HALDUS. TRANSPORT. SOTSIOLOOGIA
Uued standardid
EVS-EN 17649:2022+A1:2026
Gas infrastructure - Safety Management System (SMS), Pipeline Integrity Management System (PIMS) and Compressor station integrity management system (CIMS) - Functional requirements
Käsitlusala: This document specifies requirements on the development and implementation of a Safety Management System (SMS) and a Pipeline Integrity Management System (PIMS). The SMS is applicable for system operators of a gas infrastructure. The PIMS is applicable for system operators of gas infrastructure with a maximum operating pressure (MOP) over 16 bar.
This document refers to all activities and processes related to safety aspects and performed by system operators of a gas infrastructure, including those activities entrusted to contractors. It includes safety-related provisions on operation of the gas infrastructure.
This document is applicable to infrastructure for the conveyance of processed, non-toxic and non-corrosive natural gas according to EN ISO 13686 and gases such as biomethane and hydrogen and to mixtures of these gases with natural gas.
This document covers also gases classified as group H, that are to be transmitted, injected into and from storages, distributed and utilized, as specified in EN 16726. For the requirements and test methods for biomethane at the point of entry into a natural gas network, reference is made to EN 16723-1.
This document can be applied for gas infrastructure conveying gases of the 3rd gas family as classified in EN 437 or for other gases such as carbon dioxide.
Specific requirements for occupational health and safety are excluded from this document. For these, other European and/or international standards, e.g. ISO 45001, apply.
This document specifies common basic principles for gas infrastructure. It is important that users of this document are expected to be aware that more detailed national standards and/or codes of practice exist in the CEN member countries. This document is intended to be applied in association with these national standards and/or codes of practice setting out the above-mentioned basic principles.
In the event of conflicts in terms of more restrictive requirements in national legislation/regulation with the requirements of this document, the national legislation/regulation takes precedence as illustrated in CEN/TR 13737 (all parts).
NOTE CEN/TR 13737 (all parts) contains:
- clarification of relevant legislation/regulations applicable in a country;
- if appropriate, more restrictive national requirements;
- national contact points for the latest information.
This document refers to all activities and processes related to safety aspects and performed by system operators of a gas infrastructure, including those activities entrusted to contractors. It includes safety-related provisions on operation of the gas infrastructure.
This document is applicable to infrastructure for the conveyance of processed, non-toxic and non-corrosive natural gas according to EN ISO 13686 and gases such as biomethane and hydrogen and to mixtures of these gases with natural gas.
This document covers also gases classified as group H, that are to be transmitted, injected into and from storages, distributed and utilized, as specified in EN 16726. For the requirements and test methods for biomethane at the point of entry into a natural gas network, reference is made to EN 16723-1.
This document can be applied for gas infrastructure conveying gases of the 3rd gas family as classified in EN 437 or for other gases such as carbon dioxide.
Specific requirements for occupational health and safety are excluded from this document. For these, other European and/or international standards, e.g. ISO 45001, apply.
This document specifies common basic principles for gas infrastructure. It is important that users of this document are expected to be aware that more detailed national standards and/or codes of practice exist in the CEN member countries. This document is intended to be applied in association with these national standards and/or codes of practice setting out the above-mentioned basic principles.
In the event of conflicts in terms of more restrictive requirements in national legislation/regulation with the requirements of this document, the national legislation/regulation takes precedence as illustrated in CEN/TR 13737 (all parts).
NOTE CEN/TR 13737 (all parts) contains:
- clarification of relevant legislation/regulations applicable in a country;
- if appropriate, more restrictive national requirements;
- national contact points for the latest information.
Alusdokumendid: EN 17649:2022+A1:2026
Asendab: EVS-EN 17649:2022
CEN/TS 17370:2026
Public transport - Operating raw data and statistics exchange
Käsitlusala: This project proposal addresses:
• the development of a data exchange format, based on Transmodel (EN 12896) and NeTEx (CEN/TS 16614), focused on a minimum set of Public Transport raw data needed for quantitative analysis in public transport services. For instance, the elaboration of standardized operational data (e.g., observed run times, passenger load) collected during service operations is an input for strategic planning (e.g., how and when to amend the schedules), tactical planning (e.g., when to undertake a certain control action), quality follow-up, etc.
• the development of a glossary for public transport aiming at assigning to each concept used in Public Transport, a unique “standard” term.
This project proposal develops a data exchange format and API, that will be documented in a Technical Specification (TS) focusing on the exchange of a minimum set of Public Transport raw data needed for quantitative analysis in public transport services.
The exchange protocol format will be based on NeTEx standard, in particular:
• CEN/TS 16614-1:2020 Network topology;
• CEN/TS 16614-2:2020 Scheduled Timetables;
Raw data identification and description will be compliant with Transmodel (EN 12896), with particular emphasis on Data Dictionary description and Part 8 Management Information Statistics.
OpRa will also develop a Public Transport unified glossary to harmonised terms and definitions from existing data dictionaries.
• the development of a data exchange format, based on Transmodel (EN 12896) and NeTEx (CEN/TS 16614), focused on a minimum set of Public Transport raw data needed for quantitative analysis in public transport services. For instance, the elaboration of standardized operational data (e.g., observed run times, passenger load) collected during service operations is an input for strategic planning (e.g., how and when to amend the schedules), tactical planning (e.g., when to undertake a certain control action), quality follow-up, etc.
• the development of a glossary for public transport aiming at assigning to each concept used in Public Transport, a unique “standard” term.
This project proposal develops a data exchange format and API, that will be documented in a Technical Specification (TS) focusing on the exchange of a minimum set of Public Transport raw data needed for quantitative analysis in public transport services.
The exchange protocol format will be based on NeTEx standard, in particular:
• CEN/TS 16614-1:2020 Network topology;
• CEN/TS 16614-2:2020 Scheduled Timetables;
Raw data identification and description will be compliant with Transmodel (EN 12896), with particular emphasis on Data Dictionary description and Part 8 Management Information Statistics.
OpRa will also develop a Public Transport unified glossary to harmonised terms and definitions from existing data dictionaries.
Alusdokumendid: CEN/TS 17370:2026
Asendab: CEN/TR 17370:2019
CEN/TS 16157-15:2026
Intelligent transport systems — DATEX II data exchange specifications for traffic management and information — Part 15: JSON Schema mapping
Käsitlusala: The CEN 16157 multipart standard specifies and defines component aspects supporting the shared use of data and information in the field of traffic and travel. The component aspects include the modelling approach, the data content, the data structure and relationships and the communications specification.
This document defines a mapping from UML models, compliant with EN 16157-1, into JavaScript Object Notation (JSON) using JSON Schema as specified in draft 2020-12 and subsequent versions.
The schema mapping conforms to the JSON format defined by the Internet Engineering Task Force (IETF) in RFC 8259.
In the context of describing generation of schema, this refers to the webtool made available as part of the CEN 16157 multipart standard, which can generate the JSON schema mapping specified in this document.
This document defines a mapping from UML models, compliant with EN 16157-1, into JavaScript Object Notation (JSON) using JSON Schema as specified in draft 2020-12 and subsequent versions.
The schema mapping conforms to the JSON format defined by the Internet Engineering Task Force (IETF) in RFC 8259.
In the context of describing generation of schema, this refers to the webtool made available as part of the CEN 16157 multipart standard, which can generate the JSON schema mapping specified in this document.
Alusdokumendid: CEN/TS 16157-15:2026
ISO/IEC TS 20000-18:2026
Information technology — Service management — Part 18: Guidance on the use of experience management in a service management system
Käsitlusala: This document provides guidance on the use of experience management (XM) in a service management system (SMS) based on ISO/IEC 20000-1. The target group for this document includes professionals and organizations interested in using XM.
XM can focus on various aspects of experience with the services by customers, users, personnel, suppliers and other interested parties.
XM practices are intended to optimize the value to interested parties and to improve the quality of the services provided. XM is not a stand-alone methodology but should be integrated into the existing or new SMS which is used to operate the services.
NOTE This document does not distinguish between organizations providing services to internal or external customers (known as internal or external service providers). XM applies to internal and external service providers and their respective suppliers.
XM can focus on various aspects of experience with the services by customers, users, personnel, suppliers and other interested parties.
XM practices are intended to optimize the value to interested parties and to improve the quality of the services provided. XM is not a stand-alone methodology but should be integrated into the existing or new SMS which is used to operate the services.
NOTE This document does not distinguish between organizations providing services to internal or external customers (known as internal or external service providers). XM applies to internal and external service providers and their respective suppliers.
Alusdokumendid:
ISO 20001:2026
Food loss and waste management system — Requirements for the prevention and minimization of food loss and waste across the food supply chain
Käsitlusala: This document specifies requirements for a food loss and waste (FLW) management system to enable an organization that is involved in the food supply chain:
to plan, implement, operate, maintain, review, improve and update an FLW management system to minimize FLW within its operations and/or its supply chain;
to put in place arrangements to quantify, measure, monitor, document and report its excess food and FLW;
to contribute to reducing FLW throughout the food supply chain;
to evaluate, assess and collaborate with interested parties within the food supply chain;
to effectively communicate FLW issues to interested parties within the food supply chain;
to ensure that the organization conforms to its stated FLW policy;
to demonstrate continual improvement in its efforts to prevent and minimize FLW to relevant interested parties;
to seek certification or registration of its FLW management system by an external organization or make a self-assessment or self-declaration of conformity to this document.
All the requirements of this document are generic. This document is applicable to all organizations in the food supply chain regardless of size or complexity. Organizations that are directly or indirectly involved include, but are not limited to, farmers, feed producers, animal food producers, harvesters of wild plants and animals, producers of ingredients, food manufacturers, providers of transportation, storage and distribution services, wholesalers, retailers, food charities, organizations providing food services or catering services and organizations providing food waste management services.
This document allows any organization, including small and/or less developed organizations (e.g. a small farm, a small packer-distributor, a small retailer or a food service outlet) to implement externally developed elements in its FLW management system.
NOTE 1 Organizations can also choose to address or take steps to reduce consumer food waste within their FLW management system if this is considered a significant FLW hotspot (see Annex A).
NOTE 2 Competent authorities seeking to reduce FLW within their jurisdictions can incorporate this document into their activities.
to plan, implement, operate, maintain, review, improve and update an FLW management system to minimize FLW within its operations and/or its supply chain;
to put in place arrangements to quantify, measure, monitor, document and report its excess food and FLW;
to contribute to reducing FLW throughout the food supply chain;
to evaluate, assess and collaborate with interested parties within the food supply chain;
to effectively communicate FLW issues to interested parties within the food supply chain;
to ensure that the organization conforms to its stated FLW policy;
to demonstrate continual improvement in its efforts to prevent and minimize FLW to relevant interested parties;
to seek certification or registration of its FLW management system by an external organization or make a self-assessment or self-declaration of conformity to this document.
All the requirements of this document are generic. This document is applicable to all organizations in the food supply chain regardless of size or complexity. Organizations that are directly or indirectly involved include, but are not limited to, farmers, feed producers, animal food producers, harvesters of wild plants and animals, producers of ingredients, food manufacturers, providers of transportation, storage and distribution services, wholesalers, retailers, food charities, organizations providing food services or catering services and organizations providing food waste management services.
This document allows any organization, including small and/or less developed organizations (e.g. a small farm, a small packer-distributor, a small retailer or a food service outlet) to implement externally developed elements in its FLW management system.
NOTE 1 Organizations can also choose to address or take steps to reduce consumer food waste within their FLW management system if this is considered a significant FLW hotspot (see Annex A).
NOTE 2 Competent authorities seeking to reduce FLW within their jurisdictions can incorporate this document into their activities.
Alusdokumendid:
ISO 22567:2026
General requirements for establishing muscular strength databases
Käsitlusala: This document specifies general requirements for establishing muscular strength databases and their associated reports, which contain measurements taken in accordance with ISO 25033-1.1)
Alusdokumendid:
ISO/UNDP 53001:2026
Management systems for United Nations Sustainable Development Goals (SDGs) — Requirements
Käsitlusala: This document specifies requirements for a management system to optimize an organization’s contribution to achieving the United Nations Sustainable Development Goals (SDGs).
This document is generic and intended to be applicable to all organizations, regardless of the organization’s type or size, or the nature of the products or services delivered.
NOTE This document supports the current SDGs and any subsequent global goals that supersede the 2030 SDGs.
This document is generic and intended to be applicable to all organizations, regardless of the organization’s type or size, or the nature of the products or services delivered.
NOTE This document supports the current SDGs and any subsequent global goals that supersede the 2030 SDGs.
Alusdokumendid:
ISO 20525:2026
Tourism and related services — Semantics applied to tourism destinations
Käsitlusala: This document provides a semantic base that allows the representation of relevant information related to tourism destinations, including resources and services within the destination, travel experiences, and the destination itself. It establishes the terminology, hierarchy, and the minimum properties and relationships required for the definition of a reference semantic structure, ensuring the interoperability of local, territorial and country tourism information technology (IT) platforms with third-party digital systems.
This document provides tourism destinations with semantic data structures that primarily benefit final users (i.e. tourists and other interested parties), as these structures allow destinations to provide access to relevant information in an intuitive and agile way, and improve the interaction between tourists and the systems that manage, publish, carry transactions and accompany tourists during their journey. Furthermore, destination managers, data managers and data publishers, applying this document can also benefit from such implementation.
This document provides tourism destinations with semantic data structures that primarily benefit final users (i.e. tourists and other interested parties), as these structures allow destinations to provide access to relevant information in an intuitive and agile way, and improve the interaction between tourists and the systems that manage, publish, carry transactions and accompany tourists during their journey. Furthermore, destination managers, data managers and data publishers, applying this document can also benefit from such implementation.
Alusdokumendid:
EVS-EN 17226:2019+A1:2026
Beauty Salon Services - Requirements and recommendations for the provision of service
Käsitlusala: This document provides requirements and recommendations for the provision of professional beauty salon services. These services relate to the delivery of beauty treatments regardless of where the service is delivered.
This document provides requirements and recommendations for the delivery of beauty treatments performed by a suitably qualified beauty therapist. Recommendations are provided for client management to ensure client safety during any beauty treatments. The delivery of beauty salon services is limited to the boundaries of the qualification of the individual beauty therapists obtained through a recognized education provider.
Medical procedures including aesthetic surgical procedures and cosmetic injectable procedures including sclerotherapy are excluded from the scope of this document.
Hairdressing, barbering and body art tattooing services are also excluded from the scope of this document.
This document provides requirements and recommendations for the delivery of beauty treatments performed by a suitably qualified beauty therapist. Recommendations are provided for client management to ensure client safety during any beauty treatments. The delivery of beauty salon services is limited to the boundaries of the qualification of the individual beauty therapists obtained through a recognized education provider.
Medical procedures including aesthetic surgical procedures and cosmetic injectable procedures including sclerotherapy are excluded from the scope of this document.
Hairdressing, barbering and body art tattooing services are also excluded from the scope of this document.
Alusdokumendid: EN 17226:2019+A1:2026
Asendab: EVS-EN 17226:2019
Asendatud standardid
EVS-EN 17226:2019
Ilusalongiteenused. Nõuded ja soovitused teenuse osutamiseks
Käsitlusala: Selles dokumendis sätestatakse nõuded ja soovitused professionaalsete ilusalongiteenuste osutamiseks. Need teenused viitavad iluteenuste osutamisele olenemata sellest, kus teenuse pakkumine toimub.
Selles dokumendis sätestatakse nõuded ja soovitused iluteenuste osutamiseks vastava kvalifikatsiooniga iluteenindaja poolt. Antakse soovitused klientidega tegelemiseks, et tagada mis tahes iluteenuse käigus kliendi ohutus. Ilusalongiteenuste osutamine on piiratud iluteenindaja kvalifikatsiooniga, mille on iluteenindaja omandanud tunnustatud koolitaja juures.
Selle dokumendi käsitlusalast on välja jäetud meditsiinilised protseduurid, kaasa arvatud esteetilise kirurgia protseduurid ja kosmeetilised süstid, sealhulgas skleroteraapia.
Selle dokumendi käsitlusalast on välja jäetud ka juuksuri- ja habemeajamisteenused ning kehakunsti- ja tätoveerimisteenused.
Selles dokumendis sätestatakse nõuded ja soovitused iluteenuste osutamiseks vastava kvalifikatsiooniga iluteenindaja poolt. Antakse soovitused klientidega tegelemiseks, et tagada mis tahes iluteenuse käigus kliendi ohutus. Ilusalongiteenuste osutamine on piiratud iluteenindaja kvalifikatsiooniga, mille on iluteenindaja omandanud tunnustatud koolitaja juures.
Selle dokumendi käsitlusalast on välja jäetud meditsiinilised protseduurid, kaasa arvatud esteetilise kirurgia protseduurid ja kosmeetilised süstid, sealhulgas skleroteraapia.
Selle dokumendi käsitlusalast on välja jäetud ka juuksuri- ja habemeajamisteenused ning kehakunsti- ja tätoveerimisteenused.
Alusdokumendid: EN 17226:2019
Asendatud: EVS-EN 17226:2019+A1:2026
CEN/TR 17370:2019
Public transport - Operating raw data and statistics exchange
Käsitlusala: 2.1 Introduction
The OpRa work scope is the definition of a minimum set of Public Transport raw data needed as PT quantitative analysis enabling factor. To obtain this considering all the several aspects involved in this complex domain, the work has been conducted through the following phases:
1) assessment;
2) use cases definition and classification;
3) indicators definition;
4) raw data identification.
OpRa work does not go into the field of service quality measurement and reporting: service quality analysis will of course use data provided by OpRa, but quality definition remains a contractual level issue between a Public Transport Authority and a Public Transport Operator or an operator’s internal choice for a purely private service. OpRa mainly only reports unbiased actual data (i.e. measured or observed), described and aggregated in a shared and understandable way.
The OpRa work documented in detail in this document is coherent with EU Directive 2010/40. In particular, it relates to the Article 4 of the Delegated Regulation EU 2017/1926, as regards the historic data. OpRa proposes to complement NeTEx (dedicated to the static scheduled information), for the historic data based on the underlying conceptual data reference model Transmodel EN 12896, similarly to the requirement of the Delegated Regulation EU 2017/1926 referring to the static scheduled information. (...)
The OpRa work scope is the definition of a minimum set of Public Transport raw data needed as PT quantitative analysis enabling factor. To obtain this considering all the several aspects involved in this complex domain, the work has been conducted through the following phases:
1) assessment;
2) use cases definition and classification;
3) indicators definition;
4) raw data identification.
OpRa work does not go into the field of service quality measurement and reporting: service quality analysis will of course use data provided by OpRa, but quality definition remains a contractual level issue between a Public Transport Authority and a Public Transport Operator or an operator’s internal choice for a purely private service. OpRa mainly only reports unbiased actual data (i.e. measured or observed), described and aggregated in a shared and understandable way.
The OpRa work documented in detail in this document is coherent with EU Directive 2010/40. In particular, it relates to the Article 4 of the Delegated Regulation EU 2017/1926, as regards the historic data. OpRa proposes to complement NeTEx (dedicated to the static scheduled information), for the historic data based on the underlying conceptual data reference model Transmodel EN 12896, similarly to the requirement of the Delegated Regulation EU 2017/1926 referring to the static scheduled information. (...)
Alusdokumendid: CEN/TR 17370:2019
Asendatud: CEN/TS 17370:2026
EVS-EN 17649:2022
Gas infrastructure - Safety Management System (SMS) and Pipeline Integrity Management System (PIMS) - Functional requirements
Käsitlusala: This document specifies requirements on the development and implementation of a Safety Management System (SMS) and a Pipeline Integrity Management System (PIMS). The SMS is applicable for system operators of a gas infrastructure. The PIMS is applicable for system operators of gas infrastructure with a maximum operating pressure (MOP) over 16 bar.
This document refers to all activities and processes related to safety aspects and performed by system operators of a gas infrastructure, including those activities entrusted to contractors. It includes safety-related provisions on operation of the gas infrastructure.
This document is applicable to infrastructure for the conveyance of processed, non-toxic and non-corrosive natural gas according to EN ISO 13686 and gases such as biomethane and hydrogen and to mixtures of these gases with natural gas.
This document covers also gases classified as group H, that are to be transmitted, injected into and from storages, distributed and utilized, as specified in EN 16726. For the requirements and test methods for biomethane at the point of entry into a natural gas network, reference is made to EN 16723-1.
This document can be applied for gas infrastructure conveying gases of the 3rd gas family as classified in EN 437 or for other gases such as carbon dioxide.
Specific requirements for occupational health and safety are excluded from this document. For these, other European and/or international standards, e.g. ISO 45001, apply.
This document specifies common basic principles for gas infrastructure. It is important that users of this document are expected to be aware that more detailed national standards and/or codes of practice exist in the CEN member countries. This document is intended to be applied in association with these national standards and/or codes of practice setting out the above-mentioned basic principles.
In the event of conflicts in terms of more restrictive requirements in national legislation/regulation with the requirements of this document, the national legislation/regulation takes precedence as illustrated in CEN/TR 13737 (all parts).
NOTE CEN/TR 13737 (all parts) contains:
- clarification of relevant legislation/regulations applicable in a country;
- if appropriate, more restrictive national requirements;
- national contact points for the latest information.
This document refers to all activities and processes related to safety aspects and performed by system operators of a gas infrastructure, including those activities entrusted to contractors. It includes safety-related provisions on operation of the gas infrastructure.
This document is applicable to infrastructure for the conveyance of processed, non-toxic and non-corrosive natural gas according to EN ISO 13686 and gases such as biomethane and hydrogen and to mixtures of these gases with natural gas.
This document covers also gases classified as group H, that are to be transmitted, injected into and from storages, distributed and utilized, as specified in EN 16726. For the requirements and test methods for biomethane at the point of entry into a natural gas network, reference is made to EN 16723-1.
This document can be applied for gas infrastructure conveying gases of the 3rd gas family as classified in EN 437 or for other gases such as carbon dioxide.
Specific requirements for occupational health and safety are excluded from this document. For these, other European and/or international standards, e.g. ISO 45001, apply.
This document specifies common basic principles for gas infrastructure. It is important that users of this document are expected to be aware that more detailed national standards and/or codes of practice exist in the CEN member countries. This document is intended to be applied in association with these national standards and/or codes of practice setting out the above-mentioned basic principles.
In the event of conflicts in terms of more restrictive requirements in national legislation/regulation with the requirements of this document, the national legislation/regulation takes precedence as illustrated in CEN/TR 13737 (all parts).
NOTE CEN/TR 13737 (all parts) contains:
- clarification of relevant legislation/regulations applicable in a country;
- if appropriate, more restrictive national requirements;
- national contact points for the latest information.
Alusdokumendid: EN 17649:2022
Asendatud: EVS-EN 17649:2022+A1:2026
Kavandid
prEN 15221-10
Facility Management - Part 10: Digital Transformation of Facility Management (FM)
Käsitlusala: This document specifies requirements and provides a framework for the digital transformation of Facility Management (FM). It defines the principles, processes and supporting elements for organizations to apply when planning, implementing and improving digitalization within FM. The purpose of this standard is to ensure that FM organizations can adopt digital practices in a consistent and effective manner that improves operational efficiency, enhances decision-making and strengthens resilience.
The standard is written as a companion to EN ISO 41001 [5] Facility management — Management systems — Requirements with guidance for use and EN 15221-8 [2] Facility management — Principles and processes. Its role is not to duplicate the management system requirements of EN ISO 41001 [5] or the principles and processes of EN 15221-8 [2], but to provide the digitalization dimension that complements both.
NOTE Annex B describes the relationship between this document and other standards.
This standard applies broadly. It is relevant to:
— organizations of any type, size, or sector engaged in FM;
— both in-house FM functions and outsourced FM service providers;
— all phases of FM service delivery and the asset life cycle.
Certain elements are outside the scope of this document. General FM principles and processes are covered in EN 15221-8 [2], while the management system requirements for FM are addressed by EN ISO 41001 [5]. These exclusions ensure that this document remains focused on digital transformation as a distinct, yet integrated, component of FM.
The standard is written as a companion to EN ISO 41001 [5] Facility management — Management systems — Requirements with guidance for use and EN 15221-8 [2] Facility management — Principles and processes. Its role is not to duplicate the management system requirements of EN ISO 41001 [5] or the principles and processes of EN 15221-8 [2], but to provide the digitalization dimension that complements both.
NOTE Annex B describes the relationship between this document and other standards.
This standard applies broadly. It is relevant to:
— organizations of any type, size, or sector engaged in FM;
— both in-house FM functions and outsourced FM service providers;
— all phases of FM service delivery and the asset life cycle.
Certain elements are outside the scope of this document. General FM principles and processes are covered in EN 15221-8 [2], while the management system requirements for FM are addressed by EN ISO 41001 [5]. These exclusions ensure that this document remains focused on digital transformation as a distinct, yet integrated, component of FM.
Alusdokumendid: prEN 15221-10