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EVS 903:2010

Quality management systems — Guidelines for the application of ISO 9001:2008 in local government (IWA 4:2009)

General information
Withdrawn from 02.04.2015
Base Documents
IWA 4:2009
Directives or regulations
None
Standard history
Status
Date
Type
Name
02.04.2015
Main
04.11.2010
Main
Main
EVS 903:2008
The objective of this International Workshop Agreement is to provide local governments with guidelines for the voluntary application of ISO 9001:2008 on an integral basis. These guidelines do not, however, add, change or modify the requirements of ISO 9001:2008. For a local government to be considered reliable, it should guarantee minimum conditions of reliability for the processes that are necessary to provide all the services needed by its citizens in a consistent and reliable manner. All the local government’s processes, including management, core, operational and support processes (see 3.6), should constitute a single, integral, quality management system. The integral character of this system is important because, otherwise, although a local government could be reliable in some areas of activity, it may be unreliable in others. For a government to be considered reliable, it should guarantee minimum conditions of reliability for all key processes and services. To achieve this, it is advisable that the local government clearly identify the management, core and support processes that, together, make it reliable (see Annex A). Annex B provides a diagnostic tool for local governments to evaluate the scope and maturity of their processes and services. Note: In local governments with scope and functions that doesn’t apply the Annex B indicator, this can considered applied for these diagnostic system. Also can include some indicators that apply to its scope and functions.
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