CEN/TS 99001:2008

This Technical Specification establishes the general elements of a business support service of appropriate quality. The service should be tailored to the expectations of enterprises. This Technical Specification specifies requirements on the business support service providers, as well as guidelines for enterprises, including self-employed persons. It focuses on the process of service provision rather than the nature or content of the service. It is not concerned with the internal organisation of either service providers or enterprises. This Technical Specification can serve as a common reference for both enterprises and support service providers.