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CEN/TS 16880:2015

Service excellence - Creating outstanding customer experiences through service excellence

General information
Valid from 05.01.2016
Base Documents
CEN/TS 16880:2015
Directives or regulations
None
Standard history
Status
Date
Type
Name
05.01.2016
Main
This Technical Specification sets out guidance for the implementation of service excellence in order to create outstanding customer experiences, exceed customer expectations and achieve customer delight. It does not focus on providing basic customer service which organizations should already have in place. This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
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