EVS-EN ISO 41012:2018

This document provides guidance on sourcing and development of agreements in facility management
(FM). It highlights:
— essential elements in FM sourcing processes;
— FM roles and responsibilities in sourcing processes;
— development processes and structures of typical agreement models.
This document is applicable to:
— strategic processes related to service and support functions for the core business;
— development of FM strategies;
— development of facility service provision agreements covering both public and private service
demand and internal and external production/delivery options;
— development of FM information systems;
— FM education and research;
— organization development and business re-engineering processes in major types of working
environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).