ISO 41012:2017 provides guidance on sourcing and development of agreements in facility management (FM). It highlights:
-essential elements in FM sourcing processes;
-FM roles and responsibilities in sourcing processes;
-development processes and structures of typical agreement models.
ISO 41012:2017 is applicable to:
-strategic processes related to service and support functions for the core business;
-development of FM strategies;
-development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options;
-development of FM information systems;
-FM education and research;
-organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).