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EVS-ISO 10004:2013

Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2012)

General information
Withdrawn from 16.09.2019
Base Documents
ISO 10004:2012
Directives or regulations
None
Standard history
Status
Date
Type
Name
16.09.2019
Main
14.11.2013
Main
This International Standard provides guidance in defining and implementing processes to monitor and measure customer satisfaction. This International Standard is intended for use by organizations regardless of type, size or product provided. The focus of this International Standard is on customers external to the organization.
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