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EVS-ISO/IEC 20000-2:2013

Information technology - Service management - Part 2: Guidance on the application of service management systems

General information
Valid from 05.03.2013
Base Documents
ISO/IEC 20000-2:2012
Directives or regulations
None
Standard history
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Date
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This part of ISO/IEC 20000 provides guidance on the application of an SMS based on ISO/IEC 20000-1. This part of ISO/IEC 20000 provides examples and suggestions to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards. This part of ISO/IEC 20000 is independent of specific best practice frameworks and the service provider can apply a combination of generally accepted guidance and their own techniques.
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