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EVS-ISO/IEC 20000-3:2024

Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1(ISO/IEC 20000-3:2019, identical)

General information
Valid from 01.02.2024
Base Documents
ISO/IEC 20000-3:2019
Directives or regulations
None

Standard history

Status
Date
Type
Name
01.02.2024
Main
05.03.2013
Main

This document includes guidance on the scope definition and applicability to the requirements specified
in ISO/IEC 20000-1.
This document can assist in establishing whether ISO/IEC 20000-1 is applicable to an organization’s
circumstances. It illustrates how the scope of an SMS can be defined, irrespective of whether the
organization has experience of defining the scope of other management systems.
The guidance in this document can assist an organization in planning and preparing for a conformity
assessment against ISO/IEC 20000-1.
Annex A contains examples of possible scope statements for an SMS. The examples given use a series of
scenarios for organizations ranging from very simple to complex service supply chains.
This document can be used by personnel responsible for planning the implementation of an SMS, as
well as assessors and consultants. It supplements the guidance on the application of an SMS given in
ISO/IEC 20000-2.
Requirements for bodies providing audit and certification of an SMS can be found in ISO/IEC 20000-6
which recommends the use of this document.

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