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ISO 10004:2012

Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring

General information

Withdrawn from 16.07.2018
Directives or regulations
None

Standard history

Status
Date
Type
Name
16.07.2018
Main
14.09.2012
Main
Main
ISO/TS 10004:2010
ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.

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