EVS-EN ISO 9241-20:2009

This part of ISO 9241 is intended for use by those responsible for planning, designing, developing, acquiring, and evaluating information/communication technology (ICT) equipment and services. It provides guidelines for improving the accessibility of ICT equipment and services such that they will have wider accessibility for use at work, in the home, and in mobile and public environments. It covers issues associated with the design of equipment and services for people with a wide range of sensory, physical and cognitive abilities, including those who are temporarily disabled, and the elderly. A detailed design for particular equipment or a service can be developed based on its recommendations. If a specific detailed standard exists concerning the accessibility of equipment or services, then it can be used in conjunction with that more specific standard. Where such standards are not available, this part of ISO 9241 can then form the basis for the design of the accessibility features of ICT equipment and services.