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ISO/IEC TS 20000-5:2022

Information technology — Service management — Part 5: Implementation guidance for ISO/IEC 20000-1

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Kehtiv alates 14.01.2022
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Tüüp
Nimetus
14.01.2022
Põhitekst
30.10.2013
Põhitekst
This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS. The intended users of this document are: a) organizations that require support on how to implement an SMS; b) consultants and advisors who support an organization during SMS implementation. This document can be used together with the other parts of ISO/IEC 20000 series.
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