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CEN/TR 15369:2006

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Postal services - Quality of service - Guide for the implementation of EN 14534 Measurement of the transit time of end-to-end services for bulk mail

This Technical Report is an implementation guide to EN 14534 for use by postal operators, regulators and those responsible for commissioning, carrying out, or auditing the measurement of postal service quality. It gives information, which will facilitate the implementation of EN 14534. It gives an overview of the processes required and factors to consider when measuring quality of service.

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