ISO 41012:2017

ISO 41012:2017 provides guidance on sourcing and development of agreements in facility management (FM). It highlights:
�         essential elements in FM sourcing processes;
�         FM roles and responsibilities in sourcing processes;
�         development processes and structures of typical agreement models.
ISO 41012:2017 is applicable to:
�         strategic processes related to service and support functions for the core business;
�         development of FM strategies;
�         development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options;
�         development of FM information systems;
�         FM education and research;
�         organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).