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ISO/IEC 20000-10:2018

Information technology -- Service management -- Part 10: Concepts and vocabulary

General information

Valid from 14.09.2018
ICS Groups
03.080.99 Other services 35.020 Information technology (IT) in general
Directives or regulations
None

Standard history

Status
Date
Type
Name
14.09.2018
Main
ISO/IEC 20000-10:2018
Main
ISO/IEC TR 20000-10:2015
This document describes the core concepts of ISO/IEC 20000 (all parts), identifying how the different parts support ISO/IEC 20000-1:2018 as well as the relationships between ISO/IEC 20000-1 and other International Standards and Technical Reports. This document also includes the terminology used in all parts of ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.
This document can be used by:
a)    organizations seeking to understand the terms and definitions to support the use of ISO/IEC 20000 (all parts);
b)    organizations looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal;
c)    organizations that wish to understand how ISO/IEC 20000 (all parts) can be used in combination with other International Standards;
d)    practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000 (all parts).

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Standards designation

EVS Estonian standard
EN European standard (published by an CEN or CENELEC)
EN ISO International standard adopted as an European standard
ISO International Organization for Standardization’s standard
IEC International Electrotechnical Commission’s standard
HD CENELEC’s harmonisation document
   
EVS-EN European standard implemented in Estonia
EVS-EN ISO International standard adopted in Europe and implemented in Estonia
EVS-EN ISO/IEC International standard/International electrotechnical standard adopted in Europe and implemented in Estonia
EVS-IEC International electrotechnical standard implemented in Estonia
EVS-ISO International standard implemented in Estonia
   
A, AMD amedment
+A a full standard plus the amendment
/A only amendment
COR, AC corrigendum
+COR a full standard plus the corrigendum
NA national annex
+NA a full standard plus the national annex
/NA only national annex
TS technical specification
TR technical report
CWA agreement, developed by a CEN or CENELEC
prEVS-EN (etc) draft standard
   
et the standard is in Estonian only
en the standard is in English only
et-en the standard is in Parallel text Estonian-English