Skip to main content
Back

ISO/IEC 20000-2:2019

Information technology -- Service management -- Part 2: Guidance on the application of service management systems

General information

Valid from 19.08.2019
Directives or regulations
None

Standard history

Status
Date
Type
Name
06.08.2020
Amendment
19.08.2019
Main
14.02.2012
Main
This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.

Required fields are indicated with *

*
*
*
PDF
254.36 € incl tax
Paper
254.36 € incl tax
Standard monitoring

Customers who bought this item also bought

Main

ISO/IEC 20000-1:2018

Information technology -- Service management -- Part 1: Service management system requirements
Newest version Valid from 14.09.2018
Main

ISO/IEC 20000-10:2018

Information technology -- Service management -- Part 10: Concepts and vocabulary
Newest version Valid from 14.09.2018
Main

EVS-EN ISO/IEC 17021-2:2018

Conformity assessment - Requirements for bodies providing audit and certification of management systems - Part 2: Competence requirements for auditing and certification of environmental management systems (ISO/IEC 17021-2:2016)
Newest version Valid from 03.01.2019
Main

EVS-EN ISO/IEC 17021-3:2018

Conformity assessment - Requirements for bodies providing audit and certification of management systems - Part 3: Competence requirements for auditing and certification of quality management systems (ISO/IEC 17021-3:2017)
Newest version Valid from 03.01.2019