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ISO/IEC TS 30105-6:2021

Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 6: Guidelines on risk management

General information
Valid from 20.10.2021
Directives or regulations
None
Standard history
Status
Date
Type
Name
20.10.2021
Main
This document provides guidance on risk management practices for the IT enabled services-business process outsourcing (ITES-BPO) service provider for the outsourced business processes. It provides guidance for planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving the risk management framework for the ITES-BPO services. This document: —    covers IT enabled business processes that are outsourced; —    is applicable to the service provider; —    is applicable to all lifecycle processes of ITES-BPO; —    is not intended to cover IT services. The guidelines in this document align to ISO 31000, elaborating the risk principles, risk management framework and risk management process from an ITES-BPO perspective.
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