This Technical Report consists of three parts. The first part defines, describes and explains basic concepts typical to all mail communication systems such as; domains, parties, agents and their role in the system, physical and informational objects, processes, interfaces and relationships. The first part does not cover more detailed technical aspects of the main concepts such as: - a detailed description of mail units and sets, their attributes and methods of collection/capture of their values; - applications describing specific use of the information describing basic objects by mailers, postal operators and recipients; - data elements, data constructs and message descriptions; - communication protocols and infrastructure for message transport including transport of messages through a print-scan channel (or paper channel); - message security issues related to individual messages: confidentiality and integrity of data, authentication and non-repudiation; - printing symbology, physical placement of data elements and symbols, their orientation and dimensions, and inks and print quality. The second part of this Technical Report defines the necessary and sufficient concepts for customer directed information that can be captured by post and made accessible to customers using post-mailer interface. This report explains and describes relationships between these concepts.