CWA 16073-4:2010

This document together with attachments (see below) presents guidance to capture “Lessons Learned” for Pilot projects.  This CWA can be used as the boilerplate for “Lessons Learned”, that is information pertinent to experiences and insights captured before, during and immediately after conducting a Pilot.  “Lessons Learned” is a loosely and open ended term, but is typically used as the collective moniker for a document that compiles information about an event (project, pilot, task etc.) with the purpose to obtain knowledge about one or more areas. The end goal of the Lessons Learned effort is – put in other words – to improve something, “something” being a process, the way an individual task is executed, user support, information access, quality of services and more.