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ISO 23592:2021

Service excellence — Principles and model

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Kehtiv alates 17.06.2021
Tegevusala (ICS grupid)
03.080.01 Teenused üldiselt
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Tüüp
Nimetus
17.06.2021
Põhitekst
This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service. This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
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