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ISO/IEC TS 30105-6:2021

Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 6: Guidelines on risk management

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Kehtiv alates 20.10.2021
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20.10.2021
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This document provides guidance on risk management practices for the IT enabled services-business process outsourcing (ITES-BPO) service provider for the outsourced business processes. It provides guidance for planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving the risk management framework for the ITES-BPO services. This document: —    covers IT enabled business processes that are outsourced; —    is applicable to the service provider; —    is applicable to all lifecycle processes of ITES-BPO; —    is not intended to cover IT services. The guidelines in this document align to ISO 31000, elaborating the risk principles, risk management framework and risk management process from an ITES-BPO perspective.
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