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ISO 10008:2013

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Osta standard

Staatus: Kehtiv

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Quality management -- Customer satisfaction -- Guidelines for business-to-consumer electronic commerce transactions

  • Staatus: Kehtiv
  • Eeldatav eestikeelse tõlke avaldamise kuupäev:
  • Seotud dokumendid: puuduvad
  • Eelmine versioon: puuduvad
  • Järgmine versioon: puuduvad
  • Alusdokumendid: puuduvad
  • Tegevusala (ICS): 03.120.10 Kvaliteedijuhtimine ja -tagamine
  • Direktiivid või määrused: puuduvad

ISO 10008:2013 provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization. It is applicable to any organization engaged in, or planning to be engaged in, a business-to-consumer electronic commerce transaction, regardless of size, type and activity. ISO 10008:2013 is not intended to form part of a consumer contract or to change any rights or obligations provided by applicable statutory and regulatory requirements. ISO 10008:2013 aims to enable organizations to set up a fair, effective, efficient, transparent and secure B2C ECT system, in order to enhance consumers' confidence in B2C ECTs and increase the satisfaction of consumers. It is aimed at B2C ECTs concerning consumers as a sub-set of customers. The guidance given in ISO 10008:2013 can complement an organization's quality management system.

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