EVS-EN 17371-3:2020

Provision of services - Part 3: Management of Performance Measurement - Guidance on the mechanism to measure performance as part of service contracts

General information
Valid from 03.08.2020
Base Documents
EN 17371-3:2020
Directives or regulations
Standard history
This document provides guidance on setting up the mechanism for Performance Measurement management as a part of an entire service contract. This document is applicable to: a) Service buyers and service providers regardless of type, size or the nature of the services; b) Service providers who may be inside or outside the service buyers’ organization; and c) Any interested parties who are directly or indirectly involved in or affected by a procurement process. This document is not applicable to business-to-consumer (B2C) service contracts or for works contracts. NOTE 1 ‘Works contracts’ are contracts that have as their object the execution, or both the design and execution, of a work are not covered. Contracts having as their object only the design of a work are covered. NOTE 2 ‘Work’ means the outcome of building or civil engineering works taken as a whole which is sufficient in itself to fulfil an economic or technical function.
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Standard monitoring