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EVS-EN 15838:2010

Customer Contact Centres - Requirements for service provision

General information
Withdrawn from 16.08.2017
Base Documents
EN 15838:2009
Directives or regulations
None
Standard history
Status
Date
Type
Name
16.08.2017
Main
16.08.2017
Main
03.02.2010
Main
This European Standard specifies the requirements for customer contact centres. It aims to provide customer focused best practice designed to meet customer expectations. This standard applies both to customer contact centres that are in-house and those that have been outsourced. This European Standard focuses on the performance quality at the point of contact between the customer and the CCC.
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