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ISO/TS 19384:2026

Service excellence — Guidance for the application of digital approaches to achieve service excellence

General information

Valid from 04.02.2026
Directives or regulations
None

Standard history

Status
Date
Type
Name
04.02.2026
Main
This document gives guidance on applying ISO 23592, including principles, models and specific application methods, to achieve service excellence by implementing and using digital approaches.
This document is applicable to organizations having, or planning to have, digital approaches to achieve service excellence.

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